PM Test Center

What are the stages of team development?

A. Forming, storming, norming, performing
B. Forming, storming, norming, performing, adjourning
C. Withdrawing, smoothing, compromising, collaborating
D. Withdrawing, smoothing, compromising, collaborating, confronting

Answer: B. Forming, storming, norming, performing, adjourning
The fourth edition of the PMBOK® now has five team development stages (adjourning is the new addition). Choices C and D are techniques for resolving conflict.

When workers get an opportunity to contribute at their best, they reach a level that Maslow refers to as:

A. Esteem
B. Theory Y
C. Self-actualization
D. Theory X

Answer: C. Self-actualization
In his Hierarchy of Needs, Maslow calls the top level self-actualization, where an individual is working at his/her optimum. Only when the previous needs have been met can one attain the next. From bottom to top, the levels are physiological, safety, social, esteem, and self-actualization. Theory X and Theory Y are part of McGregor theories and not associated with Maslow.

Which of the following conflict resolutions leads to a win-win outcome?

A. Confronting
B. Smoothing
C. Compromising
D. Withdrawal

Answer: A. Confronting
Although many of us associate the word with a negative connotation, confronting actually leads to a win-win result. Confronting is also known as problem solving or collaborating. Although compromise is the second best choice, it leads to a lose-lose outcome since both parties give something up. Smoothing and withdrawal are temporary and lead to win-lose.

Ryan tells you that he is working on the executing portion of his project. Of the following, which process is he most likely working on?

A. Perform Quality Control
B. Acquire Project Team
C. Plan Procurements
D. Identify Stakeholders

Answer: B. Acquire Project Team
Of the choices, only Acquire Project Team is part of the Executing Process Group.

Which Human Resource management process includes tracking team member performance and providing feedback?

A. Manage Project Team
B. Develop Project Team
C. Report Performance
D. Acquire Project Team

Answer: A. Manage Project Team
Those activities are part of the Manage Project Team process.

During what process does negotiating a project team occur?

A. Develop Human Resource Plan
B. Negotiate Project Team
C. Acquire Project Team
D. Develop Project Team

Answer: C. Acquire Project Team
Acquire Project Team tools and techniques include pre-assignment, negotiation, acquisition, and virtual teams.

While interviewing for a new job, the hiring manager tells you that there are fringe benefits tied to the position. Based on what you know about these benefits, these could include any of the following except:

A. Health plan
B. 401k contributions
C. Company car
D. Tuition reimbursement

Answer: C. Company car
A fringe benefit is provided to every employee.

Which of the following is an example of Herzberg’s Theory’s motivation agents?

A. Increased salary
B. Recognition of tenure milestone at the company annual meeting
C. Company car
D. Increased responsibility

Answer: D. Increased responsibility
According to Herzberg, people are motivated by the work itself. Also known as motivation agents, these allow people to become the best they can be (self-actualization). If an employee is looking to obtain increased responsibility, then providing it as an opportunity to accomplish more motivates the employee to achieve greater things.

Jennifer is the project manager of a highly visible project which includes a contract that specifically names resources. The identification of these resources prior to the project start is known as:

A. Negotiation
B. Pre-assignment
C. Staffing management plan
D. Acquisition

Answer: B. Pre-assignment
Any time a project member is identified before a project begins, it is called pre-assignment.

Sally, made a testing error that cost the project several thousand dollars and a week delay. However, when the project sponsor learned of the mistake, he tells everyone that it must have been caused by something else because Sally is always careful. This is an example of:

A. Halo effect
B. Theory X
C. Theory Y
D. Motivation agent

Answer: A. Halo effect
The halo effect is the inclination of rating an individual highly on all aspects of his/her work.