PM Test Center

While developing a charter, you are asked to consider enterprise environmental factors. These may include all of the following except:

A. Historical information
B. Marketplace conditions
C. Government standards
D. Industry standards

Answer: A. Historical information
Enterprise environmental factors can include government standards, industry standards, organization infrastructure, and marketplace conditions. Historical information is an organizational process asset.

You are a project manager for a new client. To help you get acclimated more quickly, she directs you to their organizational process assets in the company archives. You know that when you locate that directory, you will likely find:

A. Industry standards
B. Historical information
C. Financial data
D. Market conditions

Answer: B. Historical information
Organizational process assets typically include processes, policies, templates, and historical information. They are essential inputs and outputs for many processes.

What is the name of the document that formally authorizes a project?

A. Project management plan
B. Requirements documentation
C. Project charter
D. Project scope statement

Answer: C. Project charter
According to the PMBOK®, Develop Project Charter is the process of developing a document that formally authorizes a project or a phase and documenting initial requirements that satisfy stakeholder needs and expectations.

You, the project manager, have a deliverable due in three days, just in time for your client to showcase at her annual event. However, you just learned that a shipment has been delayed and it will push your delivery date out by a day. What is the first thing you should do?

A. Notify your client
B. Notify your manager
C. Evaluate the options
D. Assess the impact

Answer: D. Assess the impact
Any time you are in a scenario like this, the first two things you should do before notifying your manager or your client are to (1) assess the impact and (2) evaluate the options. In other words, take a look at what happened and figure out some alternatives. So by the time you have to communicate to your manager/client, you already have a story and recommendation ready to go.

In order to continuously improve, you must have:

A. Procedures
B. Lessons learned
C. Staff management plan
D. Management buy-in

Answer: B. Lessons learned
Without creating lessons learned documents, an organization cannot methodically improve future projects.