PM Test Center

Who is considered the father of the modern quality movement and known for establishing Total Quality Management (TQM)?

A. Deming
B. Shewhart
C. Crosby
D. Juran

Answer: A. Deming
W. Edwards Deming was an American who did much of his work in Japan before winning over the US just before his death. Total Quality Management is meant to bring quality awareness to every process within an organization.

As a general rule, when determining how to manage quality on a project, quality must be __________ in, not __________ in.

A. Built, scheduled
B. Planned, inspected
C. Tested, worked
D. Pushed, pulled

Answer: B. Planned, inspected
The philosophy of prevention over inspection is that quality must be planned in, not inspected in.

While preparing a quality management plan, you decide that sampling is appropriate for tests. When asked, you explain to your client that, typically, sampling is preferred when at least one of the following is true except:

A. It is not cost effective to test the entire population.
B. There is a high confidence level that there will be a low number of defects.
C. The WBS is less than four levels deep.
D. There is not enough time to test the entire population.

Answer: C. The WBS is less than four levels deep.
The other choices are all reasons why sampling is appropriate. The WBS has nothing to do with whether or not it makes sense to sample.

Which of the following statements is true regarding low grade and low quality?

A. Low grade is a goal, low quality is how you measure it.
B. Low grade and low quality mean the same thing.
C. Low grade is achieved by the team, low quality is determined by the project manager.
D. Low grade is acceptable, low quality is unacceptable.

Answer: D. Low grade is acceptable, low quality is unacceptable.
Grade is a rank given to a product with different characteristics. Low grade is perfectly acceptable assuming the project meets requirements. Low quality is never OK. For example, a Honda Civic is a lower grade than a Jeep Grand Cherokee; however, the quality of the former is much better than that of the latter.