PM Test Center

At the beginning of your project, the sponsor requests that you, the project manager, ensure that costs are controlled. One of the areas that you know that could greatly affect the bottom line is the cost of nonconformance. While creating the quality management plan, you document that a typical cost associated with nonconformance, which is:

A. Training
B. Document processes
C. Testing and inspections
D. Scrap and rework

Answer: D. Scrap and rework
Scrap and rework (internal failure costs), along with liabilities, warranty work, and lost business (external failure costs), are nonconformance costs. All other choices in the question are costs of conformance.

A quality management tool used to determine show cause and effect is:

A. Decision tree
B. Pareto diagram
C. Control chart
D. Fishbone diagram

Answer: D. Fishbone diagram
A Fishbone diagram, also known as Ishikawa Diagram, uses cause and effect to determine how quality is defined on the project.

You are performing a quality audit to determine whether or not your project team’s testing activities follow your organization’s project policies. What process are you working in?

A. Perform Quality Assurance
B. Perform Quality Audit
C. Perform Quality Control
D. Perform Quality Activities

Answer: A. Perform Quality Assurance
The key word in the question is audit. Auditing is a primary tool in the quality assurance. Essentially, you are auditing to ensure appropriate quality standards. There is no such process as Perform Quality Audit or Perform Quality Activities.

Adam wants to show his stakeholders defect types ranked by frequency of occurrence. What tool should he use?

A. Pareto chart
B. Maslow’s Hierarchy of Needs
C. Control chart
D. Cause and effect diagram

Answer: A. Pareto chart
Pareto charts are based on the Pareto Law (the 80/20 principle). This type of histogram shows categories of defects in order of frequency of occurrence. By ranking defect types this way, you could visually see which 20% of the causes to address in order to solve 80% of the problems.

The project you are managing is nearing its end. Your testing team is currently inspecting the final deliverable. Which process is your project on?

A. Verify Scope
B. Control Scope
C. Perform Quality Assurance
D. Perform Quality Control

Answer: D. Perform Quality Control
According to the PMBOK®, Quality Control is the process of monitoring and recording results of executing the quality activities to assess performance and recommend necessary changes. In short, inspection! Do not confuse quality control with scope verification, the latter involving a formal sign-off by the customer.